Refund policy

To request a refund, you have 15 days from the delivery of the order, if it exceeds 15 days, the refund cannot be offered.

To validate your return, the item must be in optimal condition and have the original packaging.

Proof of purchase is required.

The cost of the return shipment will be borne by the customer.

In the case of a defective product or incorrect order, changes will only be made if the items are damaged, defective or if you received something that you did not order. We will send you the replacement items correctly as long as you have previously returned the products of the order in the state that you received them. Attending to the shipping policies.

To proceed with your return or exchange, send us an email to avec.mex@gmail.com