Shipping

Through our online store we only have home delivery within the following established times:
Shipping Method: Standard, Delivery Time: 7-10 Business Days
Shipping Method: Express, Delivery Time: 3 to 5 Business Days
* Shipping costs will be defined at the time of finalizing the purchase.
Orders May Be Delayed During Promotional And Hot Sale Periods, We Thank You Very Much For Your Understanding.
Any Orders Issued After 5PM CST Will Be Processed The Next Business Day.

International deliveries
In International Shipments, Please Consider That Buyers Are Responsible For All Additional Charges, Fees, Taxes For Importing Into Their Country. These Additional Charges May Be Collected At The Time Of Delivery. We will not refund shipping charges for refused shipments.

Order Confirmation On The Way
Once your order has been processed and is on its way to your address, you will receive a confirmation email with an order tracking number.

Track Order
You can check the status of your order directly on the parcel page, once the order is in the shipping process we will send you a confirmation email with the order tracking.

Time Restrictions.
In order to proceed with any inconvenience with your delivery, it is important that you consider the following terms:

How long do I have to report a shortage in my order?
If Your Order Has Arrived Incomplete, We Ask You To Immediately Contact Our Customer Service At A Maximum Twenty-four (24) Natural Hours After Receiving Your Order, By Sending An Email To avec.mex@gmail.com With The Following Information:
• Photograph of the guide attached to the packaging
• Photograph of Outer Packaging Showing Entire Box / Bag
• Photograph of the interior packaging, showing the entire box (If your package arrived in a bag, it does not apply).
• Photographs of Content Damage
• Photographs Showing the signs of damage.
All Photographs Must Be Clear For Your Report To Precede. This Is Maximum Twenty-four (24) Natural Hours After Receiving Your Order, After This Term Has Expired, The Product Will Be Tacitly Accepted.

What to do if my order was delivered, but I don't have it?
In case of not recognizing the delivery of your package, it is very important that you report it immediately with us to be able to do the corresponding follow-up with our courier. This must be within 5 business days of the delivery date.
After this time, we can follow up, however, the response time may take up to 15 business days and will be subject to the terms and conditions of the couriers.